Woodland Mills strives to make your shopping experience easy. We want to get you your equipment as soon as possible. Once you place your order, you can trust that our customer service and delivery partners take care to ensure the best experience possible.
DELIVERY TIMELINES
Please check back frequently, in today’s market product is moving fast and our available delivery date moves with it. Our website is regularly updated with the most up-to-date delivery timeline.
There are a few variables that determine delivery time including the products you’re ordering, your priority in the queue, the stock levels at our warehouses and the transit time required to reach your home.
ORDERING
Placing Your Order
If you’re ready to place an order, we encourage you to order using our website. For online orders we accept Visa, Mastercard, and Affirm Monthly Payments.
Alternatively, you can call our Product Advisor team at 1-855-476-6455 to pay by Bank Wire Transfer and Certified Cheque . Personal cheques are not accepted. Please do not mail personal cheques as payment.
We are not accepting deposits. All orders need to be paid in full at the time of purchase. We require full payment so that we can lock in the best current market and delivery price for you. Orders are 100% refundable if you change your mind before the order has left the warehouse.
Everything on your order will ship together at the same time. Please ensure all products you want to be included in your shipment are in your cart before you complete your order. This order cannot be modified after it is placed.
Processing Your Order
Once your order has been placed, you’ll receive an order confirmation email. If your order qualifies for flat rate shipping, all the items will be shipped at the same time.
Remote locations and regions are excluded from flat rate shipping.
Shipping to rural areas is a little trickier than your average delivery but we’re sure you already know that. If you are in a remote area, our sales staff will contact you to review additional shipping costs. Remote areas include but are not limited to Northern British Columba, Alaska, Hawaii, Puerto Rico, Yukon Territories, Northwest Territories, Nunavut and some areas of Newfoundland.
TIP: Don’t see the order confirmation email? Check your junk or spam folders.
How Can I Get an Update on My Order?
Our team is always happy to answer any questions we can regarding your order.
If you haven’t received an email update from us within 3 business days, reach out by emailing sales@woodlandmills.com.
My Order Has Products with Different Lead Times
If your order contains two or more products with different shipping dates, all items will ship together based on the longest lead time.
Updating Your Shipping Address
Please note, changes made to the shipping address after an order has shipped will result in redirect fees at the customer’s expense as well as delayed delivery. Ensure the correct shipping details are entered when placing your order to avoid this.
Shipment
Once your order has shipped, you’ll receive a shipping confirmation email. This email will include your tracking number, invoice and warranty documents.
Large and overweight orders will be delivered using a freight truck directly to the address provided if the location is accessible. Large transport trucks with a liftgate are often used for delivery and the truck must be able to navigate to the delivery location. Please ensure the address provided is accurate and accessible. If your address is not accessible by a large truck, please contact the carrier using the number provided in your shipping confirmation email to arrange a location for delivery. Not doing so may result in a redirection charge that you would be responsible for.
Please note, transit times quoted on the website are an estimate only. We’ve requested that the freight company contact you by phone one day before delivery to arrange delivery details.
Accepting your delivery
Very exciting! This is what you’ve been waiting for.
Our delivery partners will deliver your order curbside only with tailgate lift service when available.
You or an individual you name is required to be present for delivery. Failure to receive the delivery may result in additional fees. You can contact our office (Phone: 1-855-476-6455) with questions regarding a delivered shipment or inquiries regarding a pending delivery.
Our equipment is packed in reinforced steel crates with a heavy cardboard sleeve for protection. Products come disassembled to reduce delivery costs and allow for compact shipping. Our easy-to-read manuals assist with assembly once unpacked.
TIP: Don’t see the manual? It’s packed in the black manual tube mounted to your product.
Maintenance Items & Replacement Parts
Most common maintenance items and replacement parts are available and in stock. Our goal is to ship these items out as quickly as possible to keep you up and running. Please contact reach out using our contact form for assistance.