Shipping Policy

Woodland Mills strives to make your shopping experience easy. We want to get your equipment to you as soon as possible. Once you place your order, you can trust that our customer service and delivery partners take care to ensure the best experience possible.

Delivery Timelines

During peak periods, our products move quickly, which affects available delivery dates. Our website is regularly updated with the most up-to-date delivery timeline, so be sure to check back regularly.

There are a few variables that determine delivery time. These include the products you’re ordering, your priority in the queue, stock levels at our warehouses and the transit time required to reach your home.

Placing Your Order

If you’re ready to place an order, we encourage you to use our website. For online orders, we accept Visa, Mastercard, and Affirm Monthly Payments.

Alternatively, you can call our Product Advisor team at 1-855-476-6455 to pay by Bank Wire Transfer or Certified Cheque. Personal cheques are not accepted. Please do not mail personal cheques as payment.

We do not accept deposits. We require full payment at the time of purchase to lock in the best current market and delivery price for you. Orders are fully refundable if you change your mind before the order leaves the warehouse.

Everything on your order will ship together at the same time. Please ensure all products you want to be included in your shipment are in your cart before you complete your order. Your order cannot be modified after it is placed.

Processing Your Order

Once your order has been placed, you’ll receive a confirmation email. If you don’t see your confirmation email, be sure to check your junk or spam folders.

If your order qualifies for flat rate shipping, all the items will be shipped at the same time. Remote locations and regions are excluded from flat rate shipping. If you are in a remote rural area, our sales staff will contact you to review additional shipping costs. Remote areas include, but are not limited, to Northern British Columbia, Alaska, Hawaii, Puerto Rico, Yukon Territory, Northwest Territories, Nunavut and some areas of Newfoundland.

Order Updates

Our team is always happy to answer any questions you have regarding your order.

If you haven’t received an email update from us within 3 business days, reach out by emailing sales@woodlandmills.com.

Orders With Different Lead Times

If your order contains two or more products with different shipping dates, all items will ship together based on the longest lead time.

Updating Your Shipping Address

Please note that changes made to the shipping address after an order has shipped will result in redirect fees at the customer’s expense, as well as delayed delivery. To avoid this, ensure the correct shipping details are entered when placing your order.

Shipment

Once your order has shipped, you’ll receive a shipping confirmation email. This email will include your tracking number, invoice, and warranty documents.

Large and overweight orders will be delivered by a freight truck directly to the address provided, if the location is accessible. Large transport trucks with a liftgate are often used for delivery and the truck must be able to navigate to the delivery location.

Please ensure the address provided is accurate and accessible. If your address is not accessible by a large truck, please contact the carrier using the number provided in your shipping confirmation email to arrange a location for delivery. Not ensuring accessibility may result in a redirection charge at the customer's expense.

Please note that transit times quoted on the website are an estimate only. We’ve requested that the freight company contact you by phone one day before delivery to arrange delivery details.

Accepting your delivery

This is the moment you’ve been waiting for. Our delivery partners will deliver your order curbside, with tailgate lift service available when possible.

You are required to be present for delivery, or you may assign an individual you trust to receive the delivery on your behalf. Failure to receive the delivery may result in additional fees. You can contact our office at 1-855-476-6455 with inquiries regarding a pending delivery or questions about a delivered shipment.

Our equipment is packed in reinforced steel crates with a heavy cardboard sleeve for protection. Products come disassembled to reduce delivery costs and allow for compact shipping. Our easy-to-read manuals assist with assembly once unpacked. You'll find the manual packed inside the black manual tube mounted on your product.

Maintenance Items & Replacement Parts

Most common maintenance items and replacement parts are available and in stock. Our goal is to ship these items out as quickly as possible to keep you up and running. Please reach out using our contact form for assistance.