Shipping Policy
Woodland Mills strives to make your shopping experience easy. We want to get your equipment to you as soon as possible. Once you place your order, you can trust that our customer service and delivery partners take care to ensure the best experience possible.
DELIVERY TIMELINES
During peak periods, our products can sell quickly, which may impact shipping and delivery dates. Our website is kept up to date with the latest times, so we recommend checking back regularly for the most current information.
Delivery timelines are influenced by several factors, including the products ordered, the timing of your purchase, inventory levels at our warehouses, and the transit time required to reach your home.
PLACING YOUR ORDER
When you are ready to complete your purchase, we encourage you to do so on our website. Payment methods accepted online are Visa, Mastercard, AMEX, Discover, Apple Pay, Google Pay, PayPlan by RBC financing (Canada only), and Affirm financing (US only).
If you wish to complete your purchase over the phone, you can do so with our Product Advisor team at 1-855-476-6455, using the major credit cards listed above, as well as bank wire, certified cheque, or e-transfer (Canada only). Personal cheques are not accepted. Please do not mail personal cheques as payment.
We require full payment at the time of purchase to confirm your order. Orders are fully refundable if you change your mind before the order leaves the warehouse.
Everything on your order will likely ship together at the same time, depending on fulfillment details. Please ensure all products you want to be included in your shipment are in your cart before you complete your order. Your order cannot be modified after it is placed.
PROCESSING YOUR ORDER
Once your order has been placed, you’ll receive a confirmation email. If you don’t see your confirmation email, be sure to check your junk or spam folders.
Our team takes the time to review all online orders. Once reviewed by our team, you will receive a second email notifying you that it’s been reviewed and sent to our fulfillment team.
ORDERS WITH DIFFERENT LEAD TIMES
If your order contains two or more products with different lead times, we’ll ship everything together based on the item with the longest lead time. Whenever possible, we align shipments with the lead time of the core product (sawmill, wood chipper, stump grinder, log splitter or ATV trailer). In some cases, accessories may ship separately after the core item has shipped.
UPDATING YOUR SHIPPING ADDRESS
Changes made to the shipping address after an order has shipped may result in redirect fees at the customer’s expense as well as delayed delivery. Please ensure the correct shipping details are entered when placing your order. Contact our Product Advisory team at 1-855-476-6455 or sales@woodlandmills.com if any are changes needed.
SHIPMENT
If your order qualifies for flat rate shipping, all items will ship together. Flat rate shipping may not apply to remote locations or regions. If your delivery address is considered remote, our team will contact you to discuss any additional shipping costs. Remote areas include, but are not limited, to Northern British Columbia, Alaska, Hawaii, Puerto Rico, Yukon Territory, Northwest Territories, Nunavut and some areas of Newfoundland.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Transit times quoted are estimates only.
Large and overweight orders are delivered curbside by an 18-wheel transport truck equipped with a tailgate and scheduled by appointment. The carrier will contact you approximately 24 hours in advance to arrange delivery. If your location cannot accommodate an 18-wheel truck, please contact our Product Advisory team at 1-855-476-6455 or sales@woodlandmills.com so we can helpdetermine the best delivery solution.
ACCEPTING YOUR DELIVERY
This is the moment you’ve been waiting for. Your order will be delivered curbside by our trusted delivery partners, with tailgate lift service available when possible.
You’ll need to be present to receive your delivery, or you may assign someone you trust to accept it on your behalf. If a delivery cannot be completed, additional fees may apply. For questions about a pending or completed delivery, please contact our Product Advisory team at 1-855-476-6455.
Our equipment is packed in reinforced steel crates with a heavy cardboard sleeve for added protection. Products are shipped disassembled to help reduce delivery costs and allow for more efficient transport. Clear, easy-to-read assembly manuals are included and stored in the black manual tube mounted on your product.
MAINTENANCE ITEMS & REPLACEMENT PARTS
Common maintenance items and replacement parts are in stock and readily available. Our goal is to ship these items as quickly as possible to minimize downtime and keep your equipment running smoothly. For assistance, please contact our Technical Support team at 1-855-476-6455 or tech@woodlandmills.com.