Terms & Conditions

1. Welcome

Welcome to woodlandmills.ca and woodlandmills.com (together, the “Site”), operated by Woodland Mills Inc. (“Woodland Mills,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) apply to all visitors, customers, and transactions on both websites. By visiting our Site or purchasing from us, you agree to these Terms, along with any policies referenced here. These Terms are intended to apply to customers in Canada and the United States. If you don’t agree with these Terms, please don’t use the Site. If you ever have questions, our team is happy to help.

2. Who Can Purchase

To place an order, you must be the age of majority in your province, state, or territory of residence.

3. Updates to These Terms

From time to time, we may update these Terms to reflect changes to our business, services, or legal requirements. Updates will be posted on the Site, and continued use means you accept the revised Terms.

4. Privacy & Your Information

We respect your privacy. Any personal information you provide is handled in accordance with our Privacy Policy, which applies to both our Canadian and U.S. websites.

5. How Our Site Works

Our Site uses trusted third-party platforms and service providers to support secure transactions, order processing, shipping, customer service, and site functionality. By using the Site, you agree to receive electronic communications such as order confirmations, shipping updates, and account notifications.

6. Product Details & Availability

We do our best to keep all information accurate and up to date. Occasionally, errors may occur in product descriptions, pricing, promotions, shipping details, or availability. We reserve the right to correct errors, update information, or cancel orders if needed even after an order is placed. Products may also be updated or discontinued without notice.

7. Pricing, Currency & Taxes

Prices may be displayed in Canadian dollars (CAD) or U.S. dollars (USD) depending on the Site version you are using. Prices, currency, and availability may vary between Canada and the United States and may change without notice. Applicable sales taxes are calculated at checkout based on your shipping destination and local tax requirements.

8. Orders & Payment

8.1 Placing an Order

Submitting an order is an offer to purchase. We reserve the right to accept, decline, or cancel orders at our discretion, for example, due to inventory limitations, pricing errors, regulatory requirements, or suspected fraud. We reserve the right to refuse service where permitted by law.

8.2 Payment Options

Accepted payment methods may vary by country and are displayed at checkout. These may include: Visa Mastercard American Express Discover Apple Pay Google Pay PayPlan by RBC (Canada only) Affirm (United States only) Orders can also be placed by phone with our Product Advisor team at 1-855-476-6455, using major credit cards. Additional payment options such as bank wire, certified cheque, or e-transfer may be available. Personal cheques are not accepted. Full payment is required at the time of purchase. Orders are fully refundable if cancelled before leaving our warehouse.

8.3 Order Changes & Cancellations

Once an order is placed, changes are generally not possible. If your order has not yet shipped, cancellation may be available, but once processing begins, cancellation may no longer be possible.

9. Shipping & Delivery

Shipping timelines, delivery requirements, restrictions, and any remote-area surcharges are outlined in our Shipping Policy. Shipping options, carriers, and fees may vary between Canada and the United States. Large freight items require an accessible curbside delivery location. Responsibility for the order transfers to you once it has been delivered to the address provided at checkout.

10. Returns & Refunds

Our return process is designed to be straightforward and fair. Full details are available in our Return Policy, including: A 30-day return window from the shipping date Products must be returned in original packaging Outbound shipping costs are non-refundable Return shipping is the customer’s responsibility and may be deducted from the refund Return eligibility, fees, and logistics may vary by country.

11. Warranty Coverage

Warranty terms and coverage details are outlined in our Warranty Policy. Warranty rights may differ depending on whether you are purchasing in Canada or the United States.

12. Promotions & Special Offers

Promotions or discounts may have additional terms and may vary by country. If promotional terms differ from these Terms, the promotional terms apply for the duration of the offer.

13. Accounts & Security

If you create an account, you agree to provide accurate information and keep your login credentials secure. You are responsible for all activity under your account. We may suspend or close accounts involved in fraudulent, abusive, or prohibited activity.

14. Acceptable Use

Please use our Site responsibly. You may not: Break the law or infringe on intellectual property rights Upload harmful software or malware Attempt to access restricted areas or systems Scrape data, spam, or interfere with Site functionality Transmit viruses, malware, worms, or any other destructive or harmful code. Violations may result in restricted access or account termination. Serious violations may result in immediate suspension or termination of access.

15. Intellectual Property

All content on the Site including text, images, logos, and designs is owned by Woodland Mills or its licensors and protected by intellectual property laws in Canada, the United States, and other applicable jurisdictions. Written permission is required for any unauthorized use.

16. Reviews & User Content

When you submit reviews, photos, or other content, you grant Woodland Mills a worldwide, royalty-free license to use that content across our websites, marketing, and communication channels. We reserve the right to remove content that is unlawful, offensive, or violates these Terms.

17. Third-Party Links

Our Site may include links to third-party websites. We’re not responsible for the content, policies, or practices of external sites.

18. Accessibility

Woodland Mills is committed to providing an accessible online experience for all customers in Canada and the United States. We strive to meet applicable accessibility standards, including the Accessibility for Ontarians with Disabilities Act (AODA) and relevant U.S. accessibility guidelines. If you need assistance navigating the Site, placing an order, or accessing information, please contact us. We’re happy to help.

19. Disclaimers

Our Site and products are provided “as is” and “as available,” except where warranties or protections are required by applicable Canadian or U.S. law or expressly stated in our policies.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Woodland Mills is not responsible for indirect or consequential damages, including loss of data, profits, or business opportunities. Where liability cannot be excluded under applicable consumer protection laws, it will be limited to the maximum extent allowed.

21. Indemnification

You agree to protect and indemnify Woodland Mills from claims arising from misuse of the Site or violation of these Terms.

22. Termination

We may suspend or terminate Site access for violations of these Terms. You may stop using the Site at any time.

23. Governing Law

Except where prohibited by local consumer protection laws, these Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Mandatory consumer protection laws in your state, province, or territory of residence continue to apply and are not overridden by this clause. Any disputes will be brought before the courts of Ontario unless applicable laws require otherwise.

24. Severability

If any part of these Terms is found unenforceable, the remaining sections remain in full effect.

25. Entire Agreement

These Terms, together with our Privacy, Shipping, Warranty, and Return Policies, form the entire agreement between you and Woodland Mills for both woodlandmills.ca and woodlandmills.com. Any new features or services added to the Site are also subject to these Terms.

26. Contact Us

We’re here to help.

Phone: 1-855-476-6455
Email: sales@woodlandmills.com
Technical Support: tech@woodlandmills.com
Returns: returns@woodlandmills.com
Address: 1431 Scugog Line 6, Port Perry, Ontario, L9L 0C3, Canada